About Us
Toombul Medical Centre is located in Toombul Shopping Centre in clayfield, Nundah area.
It is a Large Medical Centre consisting of Male & Female General Practitioners, visiting
Gastroenterologist & Hepatologist, Gynecologist, Psychologists, Physiotherapist, Dietitian, Podiatrist, Exercise Physiologist.

We provide a diverse Medical services including General Practice Consultations, Specialists services, Allied health services,
QML Pathology, Men’s and Women’s Health, Pap smear, Immunizations, Family Medicine, Minor surgical procedures like excision of lumps etc.

Some of our GPs Do Bulk Billings and Some Mixed Billings.
There are out of pocket expenses for some special services, information is available at the Medical Centre.
Toombul Medical centre operates 7 days a week.

Facilities
For the comfort and convenience of patients, this surgery offers full disables access, spacious waiting areas, disable access toilet, and a well equipped treatment rooms.

Hygiene
The practice has strict infection control policies in place to avoid risks of illness or disease transfer, including autoclave of medical instruments. All instruments are either disposable after once only use or sterilized in out autoclave.

Delays
Urgent unscheduled cases are seen promptly if required. This and unexpectedly long appointments may cause delays in seeing the doctors. Where possible, staff will forewarn booked patients of significantly delays.

Non Attendance
This practice requests that all patients who are not able to attend their booked appointment telephone/ contact the practice and advise is accordingly. A non rebate-able fee may apply if you continue to miss your appointments without prior notice.

Prescriptions
Prescriptions are not available without seeing the doctor. Please ensure you have sufficient medication before leaving the surgery.

Referrals and certificates
Referrals to specialists are usually written at time of consultation. Under no circumstances can a doctor back date a referral. Due to the continuing changes in specialist consultation fees we advise our patients to contact their referred specialists rooms for confirmation of any out of pocket costs.For doctors to provide Medical Certificates it is necessary for the doctor to consult the patient for that ailment.

TEST RESULTS
The administration staff cannot give patients their results.It is YOUR RESPONSIBILITY as the patient to RETURN to see
your Doctor for the RESULTS OF ALL TESTS. Results are NOT provided over the telephone.

HEALTH IN FORMATION FOR PATIENTS
Information from the Australian Council for Quality and Safety in Health Care such as ‘Ten tips for safer
health care’ brochure can be accessed via Australian Commission on Safety and Quality In Health Care. Information on Community
Services are available from the receptionists.

COMPLAINTS AND FEEDBACK
Should you have any issues with the service you have received from this practice please feel free to discuss this with your
Doctor,Nurse,Practice Manager or Receptionist. You may prefer to write to us.
If you feel there is a problem you wish to follow up outside the Practice, you can contact:
Office of the Health Ombudsman.
GPO Box 13281 George ST Brisbane Qld. 4003
Phone: 133646
Or email: complaints@oho.qld.gov.au

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. A copy of our Privacy Policy is available upon request.